zomato: Zomato’s 10-minute food delivery goes live in Gurgaon today

Mumbai: According to a person familiar with the matter, Zomato will launch its 10-minute food delivery service, Zomato Instant, in Gurgaon today.

According to a person with knowledge of the matter, the service will be made available to users on Android phones across Gurgaon, while an iOS rollout is expected soon.

Zomato was not immediately available for comments.

The 10-minute delivery service had sparked a huge debate on social media after Zomato’s Chief Executive Officer (CEO) Deepinder Goyal made it official on March 21.

Goyal
defended this move Saying that it was safe for the delivery staff. “Ten-minute delivery is as safe as 30-minute delivery for our delivery partners,” claimed Goyal. He added that Zomato will not penalize delivery workers for late deliveries and will not offer any incentives for on-time deliveries. In fact, the delivery partners are not informed about the promised delivery time, Goyal said.

ET first reported on March 18 Zomato was in talks with restaurant partners and cloud kitchens to launch a 10-minute delivery service from Gurugram.

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We also pointed out that others like
Ola and Swiggy were also exploring ultra-fast food delivery the option.

Goyal had said in a blog post on Twitter on March 21 that Zomato will facilitate 10-minute delivery through a “dense finishing stations network” located near high-demand customer neighbourhoods.

“Sophisticated dish-level demand prediction algorithms and future-ready in-station robotics are employed to ensure that your food is sterile, fresh and hot at the time it is selected by the delivery partner,” he said. Wrote in a blog post. Company Website.

The proposed pilot raised concerns among lawmakers about road safety and potential traffic violations in southern states, including Tamil Nadu and Karnataka, ET reported on March 28.

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