Mumbai: Service desk and workplace automation firm Rezolve.ai said it expects revenue to cross $50 million over the next three years, helped by its planned acquisition of about 1,500 customers globally.
The company said that its revenue tripled in 2021 and it signed many new customers in December 2021 compared to the whole of 2020. It retained all of its customers last year despite sporadic office reopenings amid two pandemic waves.
“We are seeing a rapid shift in customer preferences from an outdated agent-centric ticketing system to a modern employee competency stack. Rezolve.ai has the most advanced products for this new world and more and more customers are experiencing it every day,” said Saurabh Kumar, CEO, Rezolve.ai
The company, founded in 2017 by three Indian Institute of Management, Bangalore (IIMB) alumni – Saurabh Kumar, Manish Sharma and Uday Reddy, competes with players such as Moveworks, Aisera and Leena.ai in providing automated employee service and enabling platform . Headquartered in California, Rezolve.ai has offices in Chennai and Dehradun in India and Toronto in Canada. However, its major markets are the US and Canada.
The company doubled its team in three locations – the US, Canada and India – in the last calendar year and saw a 15x increase in website traffic, highlighting the growing interest in the space.
Following the recent Omicron wave, many companies are planning to operate in a hybrid environment and are feeling the need to improve and strengthen employee support. The company expects even faster growth next year as it will focus on this need and focus on mid-segment and venture companies.
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“As a leader in the Microsoft Teams space, Rezolve.ai is well positioned to power the next generation of employee experience for millions of employees around the world,” said Manish Sharma, COO, Rezolve.ai.
The company addresses the problem of ineffective employee support within the organization. In the US alone, service desk automation is a $3 billion market and the enterprise segment is projected to become a $10 billion market by 2025.
The firm is aggressively looking to double down on its expansion plans in India and Europe, for which it plans to raise its next round of investments by the second quarter of the year. So far, it has raised two rounds of funding – Seed and Pre-A – from Tri-Valley Ventures, VentureCatalyst, Pentathlon VC, 9Unicorns, SLO Seed, Sand Hill Angels.
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